Last updated: July 2026
Who we are
Genuine Singles ("we", "us") operates genuinesingles.com, a dating service for adults seeking serious relationships. This policy explains how we handle personal information for visitors and members. Member account services are provided through our membership platform at members.genuinesingles.com, which operates under compatible terms.
Information we collect
- Information you provide — profile details (name, age, location, photos, description), account credentials, messages you send through the service, and correspondence with support.
- Information collected automatically — device and browser type, IP address (anonymised in our analytics), pages visited and referral source, collected via cookies where you have consented.
How we use it
- To operate the service: displaying your profile to other members, enabling search and messaging.
- To verify profiles: our team reviews profile content and photos before publication.
- To keep the community safe: investigating reports, detecting fraudulent activity, and removing accounts that breach our terms.
- To improve the site: aggregated, anonymised analytics on how the site is used.
- To communicate with you: service messages and, with your consent, updates about the service.
Cookies and analytics
We use Google Analytics with IP anonymisation to understand how the site is used. Analytics and advertising cookies are off by default and only activated if you accept them via the cookie banner. You can withdraw consent at any time by clearing cookies for this site.
Sharing
We do not sell your personal information. We share it only with service providers who help us run the site (hosting, payments, analytics) under contractual confidentiality, or where required by law.
Your rights
Depending on your location (including under UK/EU GDPR), you may have the right to access, correct, delete or port your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact [email protected]. You may also complain to your local data protection authority — in the UK, the Information Commissioner's Office.
Retention and security
We keep personal data only as long as your account is active or as needed to comply with legal obligations, then delete or anonymise it. Data is protected with industry-standard technical and organisational measures.
Changes and contact
We'll post any changes to this policy on this page. Questions? Email [email protected].